Nigel Davis was introduced to the Directors to implement necessary changes, to restructure the Company to improve the way our staff and customers perceive us, and to help turn us into a profitable organisation.
Nigel initially spent time with the Directors to look at the strengths and weakness of the organisation and decide where and what needed to change before working out a detailed plan, which was communicated effectively to the Directors and shareholders.
Before the changes were implemented Nigel assisted the Directors to hold our first ever staff meeting where these were successfully communicated to the staff with a Q & A forum at the close of the meeting.
During his time with us Nigel has successfully introduced new roles and responsibilities for the Directors, with Nigel offering full support. There are plans in place for the next stage of the changes to be introduced next year. These will include new policies to keep consistency between our branches, reviewing job roles and salary structure, and looking at our markets and extended operations.
This year we celebrated our Centenary with a boat trip for our customers and staff. We also enjoyed the Royal Warrant event held at Buckingham Palace. Nigel had huge impact on both these events, which were hugely successful.
I have really enjoyed working with Nigel. He is articulate, driven and good-humoured, and has given us a much clearer vision for our business.
We started working with Genesis in the autumn of 2012 as we prepared for an exhibition with fellow Royal Warrant holders. Shortly after its conclusion we set about other activities, and it was during this time we realised that there were areas within our business we needed to address.
It is not until you get someone independent into your company do you realise precisely what you need to do to plan sensibly for growth. Since making this appointment, Nigel has worked with myself and the two other Directors to look at our roles and the roles of our employees and to make changes where necessary to enable us to setup a more formal internal structure.
I am not necessarily the easiest person to deal with, but I have a great passion for our business and Nigel is managing to push my enthusiasm in the correct direction which is no mean feat. Since having Nigel with us he successfully delivered a presentation to our staff giving a true and realistic position of the UK’s glass industry whilst outlining the direction the Directors wish the company to go. In introducing the new internal structure, we have now been able to establish separate management meetings for the different areas of the business with Nigel also implementing positive changes to our board meetings.
It is still early days on this process and turning around procedures, processes and attitudes that have been entrenched in the company for 100 years is not easy, but Nigel’s help has been invaluable having set the foundations in place and I look forward to working with him as we progress to the next stage.
Nigel Davis was brought into our company as a consultant to assist with marketing strategy. However, Nigel proved from the beginning that the company had to be professional throughout the business before it could be marketed effectively.
We were delighted Nigel has helped restructure our business by giving the Directors and Managers newly focused job roles with their own areas of responsibilities and together we have set our goals and a clear vision.
Nigel has set a new agenda at Board Meetings to bring matters to a clear resolution and helped with short and long-term strategy. He has instigated meetings with the staff and given presentations to them to keep everyone in the Company up to date and positive with a clear portrayal of where they personally fit into these changes.
Nigel is a very proactive person, and makes sure things happen. He has great integrity, is very personable, and is able to communicate effectively at all levels. He makes sure that everything is carried out in a logical manner, taking one step at a time in the process to take the company to where it wants to be with its long-term goals. The changes have been very positive and beneficial for our company and I would have no hesitation in recommending Nigel in assisting any company in a strategic marketing or Non-Executive Director role.
Businesses have a habit of throwing-up all kinds of challenges, things that sometimes seem so difficult to resolve it’s often easier (albeit completely improper) to overlook them. Three years ago, in March 2013, we appointed Nigel Davis and his business marketing consultancy to help us ease many of our burdens; some of which we knew about, others we didn’t. Now three years on, it’s abundantly clear how much there was to resolve.
During this time Nigel has significantly helped us refocus our business across a host of areas and implemented management structures that allow us to measure the performance of our teams and the work they do. However, perhaps most of all, he has given the directors and shareholders the confidence to tackle new issues systematically and at the root of the problem, in order to resolve issues that might otherwise continue to stagnate.
Although there are some elements that remain for the directors and shareholders to press on with, it’s fair to say that as a result of the work we have already accomplished together and the initiatives Nigel has introduced, we now have the opportunity to build a far better business for the benefit of everyone involved.
After running our firm for 34 years, we had always been used to having a constant flow of business and never felt it necessary to raise our company profile. We were busy, profitable and popular with many customers. But despite this we were in the midst of a recession and we were mindful that changes were required to bring about long term improvements within the company. It was suggested we speak to Nigel Davis at Genesis who would listen carefully to our concerns before helping us bring about the changes we as directors wished to see.
After initial discussions we were reassured that with his understanding of manufacturing he would be ideally placed to listen to our concerns before undertaking an initial review of the existing practices. Questions were asked and we responded, before he made several recommendations that would gradually cascade into various areas of the business.
We cannot say that it has been an easy process as there is so much more to marketing than we ever imagined; segmentation, research, strategy, planning and communications to name but a few. However, with Nigel’s guidance we have got to know our business from a different perspective. This has helped form a totally new vision that will enable us to embrace the future with much greater confidence.
We embarked upon a lengthy search for a consultancy to assist us with little success until we looked closer to home. Genesis provides an excellent and proactive service, which we have greatly valued. I am particularly impressed with Nigel’s willingness to challenge and be challenged about perceptions and concepts in order to reach the right result. The ability to delegate a task in complete confidence and know that it will be delivered and usually exceeded, is both rare and a great advantage.
I chose Genesis to work with me on my strategy and growth plan. This company was chosen from the Enterprise Nation website from Growth Voucher advisors. I had meetings with three companies; however, I felt that only Nigel understood the issues from my brief.
I liked the fact that he had researched my sector in order to have a meaningful conversation with me at the first meeting. I was pleased with the intuition he had applied to understand my true concerns and we were able to explore those concerns in more detail to establish the full extent of them.
The financial proposal Nigel delivered was a professional document and the schedules discussed were met.
Nigel has been fair and thorough throughout the whole process, answering any queries fully. We worked through the issues together, discussing at every stage where we were going. The thorough research he undertook and the solid report and strategy he proposed was a clear indication of his professionalism.
I first came across Nigel when looking for some help for my business. Feeling as though I would have to wade through various agencies who’s first question was to find out how much of our money they could spend, it was refreshing to hear Nigel come from a totally different angle. He asked me if my team were all on the same page, knew what message we were trying to send out and knew what the company goals and objectives were?
My first reaction was to run and hide as I did not want to have to face these questions. Anyway, after reading some of the reviews on the Genesis website I took the plunge and began our journey with Nigel. He spent time understanding our strengths and weaknesses in terms of systems, structure and communication and spent one-to-one time with every single person here and because of that everyone feels included and heard.
He improved what we had and introduced those we did not have. He has helped us to create very clearly defined personnel roles, firstly at Director level, then through senior management and the remainder of the team. The renewed energy displayed by everyone here has been amazing and everyone is supportive of what we are doing.
His use of simple to understand visual aids and examples strike home and you can’t help but feel enlightened through the no nonsense, common sense approach he takes. If you feel like you are standing at the entrance of a long dark tunnel and are worried about taking the first step, then trust me that with the first step comes the first light. You will not need to make too many steps before the tunnel is fully lit and you can see the other end; this is why Nigel is one of Britain’s Top 50 Small Business Advisers.
As a national retailer, Nigel has supported us in our quest for GDPR compliance and data security. His attention to detail, insight and a thoroughly detailed understanding of the regulations and challenges we faced ensured a successfully managed project from the outset. He overcame plenty of challenges along the way not least with his skills at managing the various stakeholders and outsourced suppliers involved in the project, but also by asking probing questions of our data teams that allowed us to fully consider where and how our customer data was being used, so that we could take appropriate steps to meet this legislation head-on.
The solutions we developed have given the board great confidence, but the manner in which Nigel has served us has been sufficient to engage him indefinitely across a far wider remit that will include loyalty programmes and business growth in general.
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